Mental Health Information and Resources for Consumers and Families
Alameda County ACBH provides behavioral health services for Alameda County residents. The following list includes behavioral health services provided by ACBH and contracted community based organizations. (Not all the services listed here are funded by MHSA funds.)
For mental health or substance use help or information on screening and referrals for mental health and substance use disorder treatment for Alameda County residents, call ACCESS 1-800-491-9099.
In case of a life threatening emergency,
Call 911.
Crisis and Urgent Care
ACCESS REFERRAL HOTLINE
CRISIS SUPPORT, INFORMATION & REFERRAL
24 hours a day/7 days a week
For mental health or substance use help, call ACCESS
1-800-491-9099
ACCESS is a multilingual, culturally responsive call center that provides information, screening and referrals for mental health and substance use disorder treatment for Alameda County residents.
MultiLingual Hotline
Para español, llame al:
510-535-6200—Oakland | 510-300-3180—Hayward
中文電話線: 510-735-3939
Bằng tiếng Việt, xin gỗ¡: 510-735-3939
Berkeley and Albany Only
MOBILE CRISIS TEAM
Only Berkeley & Albany Residents
11:30am–10pm, 7 days a week, including holidays
510-981-5254
BERKELEY MENTAL HEALTH SERVICES
Only Berkeley & Albany Residents
Day-to-day skills and support for individuals with serious mental illnesses.
510-981-5290 (18 & older)
510-981-5280 (youth & family)
SUICIDE & CRISIS LIFELINE
Dial 988
for the Suicide and Crisis Lifeline
SUICIDE PREVENTION
For people having suicidal thoughts and feelings or who have a specific plan to end their life.
24-hour crisis line:
1-800-309-2131
OR 4-11pm, 7 days a week
Text “safe” to 20121
PARENT SUPPORT HOTLINE
Hotline for parents and caregivers of children 0-21 years of age. Call anonymously for support, resources and positive parenting tips. English and Spanish spoken. Multilingual translation. Multiple phone sessions available.
24-HOURS A DAY–7 DAYS A WEEK
1-800-829-3777
CRISIS INTERVENTION AND BRIEF TREATMENT
ACBH Crisis Response Program.
M–F, 8:30am–5pm
510-383-5020
North County (Alameda, Oakland and Emeryville)
510-891-5600
South County (All county areas not included above)
ADOLESCENT CRISIS STABILIZATION AND ACUTE INPATIENT TREATMENT
Willow Rock
Alameda County residents (ages 12-17) experiencing acute psychiatric symptoms.
24-HOURS A DAY–7 DAYS A WEEK
510-895-5502
For more information, visit https://www.telecarecorp.com/willow-rock-center
Drop-In Support Services
Welcoming and accessible drop-in services offering classes and programs, skills-building, and behavioral health services for people with a known or suspected mental illness. No appointment is necessary. For specific information regarding your local wellness center, drop in during listed hours or call them at the number listed below.
Hedco Wellness Center
Hayward, CA
M–F, 8:30 a.m.–5 p.m.
510-247-8235
South County Wellness Center
Fremont, CA
M–F, 8:30 a.m.–5 p.m.
510-657-7425
Valley Wellness Center
Pleasanton, CA
M–F, 8:30 a.m.–5 p.m.
925-484-8457
Towne House Wellness Center
Oakland, CA
M–F, 8:30 a.m.–5 p.m.
510-658-9480
Casa Ubuntu
Oakland, CA
M–F, 8:30 a.m.–5 p.m.
& every other Sat. from 9 a.m.–1 p.m.
510-735-0864
Education and Advocacy Services
PEERS ENVISIONING AND ENGAGING IN RECOVERY SERVICES (PEERS)
Delivers wellness tools through peer-led support groups and workshops. They are mental health advocates working to eliminate discrimination.
510-832-7337
www.peersnet.org
FAMILY EDUCATION AND RESOURCE CENTER (FERC)
Support and advocacy for family caregivers who have a loved one with a serious mental health challenge. Provides assistance in English, Spanish, Korean, Cantonese, and Mandarin.
Warm line: 1-888-896-3372
www.askferc.org
Mental Health Education and Support
CALIFORNIA PEER-RUN WARM LINE
M-F: 7am-11pm | Saturday: 7am-3pm | Sunday: 7am-9pm
As peers with lived experience of mental health challenges, the California Peer-Run Warm Line provides emotional support and referrals to mental health resources. Call or chat online.
1-855-845-7415
www.mentalhealthsf.org
CAL VOICES
Improving the lives of residents in the diverse communities of Northern California through advocacy, education, research, and culturally relevant services.
1-916-366-4600
www.calvoices.org
LOCAL MHA AFFILIATE:
MENTAL HEALTH ASSOCIATION OF ALAMEDA COUNTY (MHAAC)
MHAAC offers multiple Family/Caregiver Support Groups, including one specifically for African American family members/caregivers. All of the groups provide mutual support to family/caregivers of people with mental illness.
The African-American Family Support Group meets at the MHAAC office the 4th Tuesday of each month (please call 510-835-5010 for support group information).
510-835-5010
www.mhaac.org
NATIONAL ALLIANCE ON MENTAL ILLNESS (NAMI)
M-F, 10am-6pm Eastern Time
Education and support for those affected by mental illness—people living with a mental health concern, family members, and friends.
1-800-950-6264
www.nami.org
FOUR LOCAL NAMI AFFILIATES
NAMI ALAMEDA COUNTY SOUTH
(Fremont, Newark, Union City)
510-969-6479
www.namiacs.org
NAMI ALAMEDA COUNTY
(Oakland through Fremont)
510-334-7721
www.nami-alamedacounty.org
NAMI EAST BAY
(Albany, Berkeley)
510-524-1250
www.namieastbay.org
NAMI TRI-VALLEY
(Livermore, Pleasanton, Dublin)
925-980-5331
www.nami-trivalley.org
NOTE: Family and peer supports available in Cantonese, Mandarin, and Spanish. Contact a NAMI Affiliate for more information.
Housing Resources
Affordable and Specialized Housing Search Websites
www.achousingchoices.org – this site contains links to other housing search websites; can be accessed by calling 2-1-1 or (888) 886-9660
housing.acgov.org – new, developing website for learning about and applying for affordable housing in Alameda County
housing.sfgov.org – San Francisco portal for applying for affordable housing; working toward a bay area wide version of this; Alameda County will have its own version
www.calqualitycare.org – for skilled nursing and residential care facilities with some reviews
www.cdss.ca.gov/inforesources/Community-Care-Licensing/Facility-Search-Welcome – California Department of Social Services, Community Care Licensing Division for finding licensed residential care facilities
www.alamedacountyila.org – Independent living homes (shared living) for seniors and people with disabilities; site contains a listing of membership homes that agree to meet certain quality operational standards
ebho.org/resources/looking-for-housing – East Bay Housing Organizations (EBHO) is a consortium of affordable housing developers in the East Bay. Site provides useful tips and links to developer websites where those searching can sign-up for announcements about opportunities to apply.
Living with Others Resources
www.fremont.gov/2375/Home-Sharing-Program – City of Fremont-sponsored Home Sharing Program covers Fremont, Newark, and Union City
www.miraclemessages.org – program to help homeless individuals reconnect with lost loved ones
www.roommates.com – service for individuals looking for roommates
www.silvernest.com – Home Sharing service and matching online
Re-Entry Housing Resources
www.rootandrebound.org/guides-toolkits – has online housing toolkit and videos; offers legal workshops; has an assistance hotline
impactjustice.org/impact/homecoming-project – project to match folks exiting prison to get matched to individuals wiling to rent out rooms
www.co.alameda.ca.us/defender/services/cleanslate.htm – Alameda County Clean Slate Program
baylegal.org/what-we-do/stability/reentry – Bay Area Legal Aid re-entry resources
Temporary Housing Resources
Most emergency and transitional housing in Alameda County is linked with Alameda County’s Coordinated Entry System (CES). To access these beds, consumers can follow the CES referral process – everyonehome.org/resources/looking-for-housing
Certain temporary housing programs operating on a seasonal basis and take referrals outside of the Coordinated Entry System. Alameda County Health Care for the Homeless keeps an annually updated list of these opportunities – www.achch.org/winter-emergency-resources.html
CalWorks recipients experiencing homelessness are eligible for 16 days of emergency hotel assistance every 12 months that can be accessed by contacting their Social Services Agency worker – www.cdss.ca.gov/inforesources/CDSS-Programs/Housing-Programs/CalWORKs-Homeless-Assistance
Some other temporary housing options exists outside the coordinated entry system:
www.24hourcenter.com – family shelter not part of coordinated entry system
www.cityteam.org/oakland/programs – city team Oakland; not part of coordinated entry; was charging $5/night
alcosafeparking.org – Alameda County Safe Parking Program. Call 510-593-4660 to register. Pre-registration required.
cityservetrivalley.org/union-city-careavan-safe-overnight-parking-program – Union City CAREavan Safe Parking Program, enrollment form required.
Domestic Violence Shelters and Services
www.acphd.org/media/88820/domestic_violence.pdf – is a link to a resource guide compiled by the Alameda County Family Justice Center and Alameda County Public Health Department
Housing-Related Time-Limited Financial Assistance
A significant amount of time-limited financial assistance is linked with the Housing Resource Centers participating in Alameda County’s coordinated entry system. Currently homeless individuals can access these resources through the CES referral process. During their assessment, consumers and their supports should indicate if they believe short-term financial assistance could help resolve their current housing crisis.
Alameda County Home Stretch Housing Assistance Fund – everyonehome.org/our-work/home-stretch – For those with active Medi-Cal in Alameda County who are homeless or at-risk in the last 24 months and working with an agency that serves households experiencing homelessness. Agency must complete the application process with client and follow-up 13 months after assistance is provided. Funding can be used for security deposit, 1st month’s rent, utility start-up costs, home furnishings, moving company, modifications for accessibility.
Seasons of Sharing (SoS) – www.alamedasocialservices.org/public/services/community/season_of_sharing.cfm – maximum assistance amount = $3,000; for seniors 55 and older; low to moderate income families with dependent children, emancipated foster youth, veterans, victims of domestic abuse or violent crimes; pregnant women in their second trimester
Alameda County Behavioral Health (ACBH) Housing Assistance Fund – www.acbhcs.org/bhcs-everyone-home-fund – for consumers receiving ongoing outpatient ACBH mental health services; funds can be used for security deposits, first months rent, and back rent; requests must come from the mental health provider working with a consumer
Keep Oakland Housed Initiative – www.keepoaklandhoused.org – to prevent Oakland residents from losing their housing through legal representation, emergency financial assistance, and supportive services
CalWorks Homeless Assistance funding – www.cdss.ca.gov/inforesources/CDSS-Programs/Housing-Programs/CalWORKs-Homeless-Assistance – funds can be used to secure housing or prevent eviction
Probation Realignment Housing Program – for a subset of people on probation referred by their probation officer
Short-Term Housing Assistance for People with HIV/AIDS – www.acgov.org/cda/hcd/documents/STRMU_Policies_and_Procedures.pdf
Utility Payment Assistance Program – one-time per year – www.spectrumcs.org/energy-services/liheap
Oakland Housing Assistance Center – for homeowners and renters – focused on prevention of loss of housing – cao-94612.s3.amazonaws.com/documents/oak054613.pdf
ECHO Housing Related Assistance – for Livermore and Pleasanton residents – can help with move-in costs or delinquent rent due to temporary financial setback – www.echofairhousing.org/rental-assistance-program.html
Housing-Related Legal Assistance
Bay Area Legal Aid – baylegal.org/get-help/find-an-office/alameda-county/ has links to info about how to access resources; tenants rights phone line is 1-888-382-3405
ECHO Housing Tenant/Landlord Counseling, Mediation, and Education – www.echofairhousing.org/tenantlandlord-services.html
ECHO Fair Housing Services – www.echofairhousing.org/fair-housing-services.html
Eviction Defense Center – www.evictiondefensecenteroakland.org
Centro Legal de la Raza – centrolegal.org
East Bay Community Law Center – ebclc.org/need-services/housing-services – for residents of Berkeley, Oakland, Emeryville, Alameda
Project Sentinel – www.housing.org/housing-discrimination – fair housing complaints in Fremont
Housing Education and Counseling
BACS Housing Education and Counseling – www.bayareacs.org/wp-content/uploads/2019/06/HS-Flyer-Housing-Education-and-Counseling-2019.pdf
Project Sentinel – www.housing.org/about – homeownership, financial counseling
A-1 Community Housing Services – www.a1chs.org/services – homeownership, financial literacy/education, credit management
Operation Hope Housing – operationhope.org/#our_work – homeownership, financial
NID Housing – www.nidhousing.com/about/ – range of housing and financial education counseling services